Order Processing Details

Payments

We accept most major credit cards including Visa, Mastercard, American Express and Discover.  All payments are due and must be made during the checkout process. Any orders not paid at the time of checkout will not be processed. Shopping cart items and wish list items may be stored if you are logged in to our website.

Cancellations

An order may be cancelled up until payment has been processed. Once the payment is processed, the order will be processed and is considered final. If you need to cancel your order, please contact us at info@mumbesorchardbeefarm.com as soon as possible. After 24 hours from the time an order is placed, all orders will be considered final, the items will ship, and the buyer is responsible for payment. Please see our Refund & Returns Policy for more details. 

Shipping and Handling

All Mumbe’s Orchard & Bee Farm products can be picked up at our farm upon request. If you place an order online, please schedule a time to stop by so we can make sure we give you our undivided attention. For all online orders, we do our best to estimate shipping at the time of checkout. Our online ordering process associates your shipping address with the package weight/dimensions and calculates a shipping charge, which is displayed prior to final checkout. If the shipping charges seem “too high,” please do not continue with the checkout process and contact us for a more accurate shipping quote. We do our best to keep shipping charges as low as possible and appreciate the opportunity to work through any hiccups that may present themselves given the nature of the shipping charge calculation process. 

Backorders and Substitutions

All Mumbe’s Orchard & Bee Farm products are for sale both online and locally (Atlanta, IN and surrounding areas). As is such, we do our best to keep an accurate count of inventory and “balance” online purchases with locally purchased items. In the event we run out of stock for any items listed on our website, we will notify the customers affected by the product shortage. In some instances, we are able to quickly replenish stock levels and maintain un-interrupted service. If we are unable to fulfill orders in a timely manner, all affected customers will be notified and provided with options to proceed forward. If significant delays are expected, options will be provided to either 1.) substitute product of the same value 2.) continue to wait for inventory to be replenished or 3.) accept a refund.
 
Specifically for our honey products, customers who choose to accept a refund may request to be placed on a “pre-order” list for future honey inventory. In these instances, customers will be contacted in the order in which they are listed, and be provided with the option to purchase honey prior to stock being released to the website. 
 
Lost or Damaged packages

If you do not receive your order, please check the tracking number and attempt to work with the shipping provider to locate the package. If you have tried this step and still have not received your order, please let us know. For damaged shipments, please take photos of the package and contact the shipping provider to proceed forward. In most instances, the shipping provider can resolve the issue and/or provide coverage for any damaged products. If you need anything from us, please contact us at info@mumbesorchardbeefarm.com. 

 

Customer Privacy 

August 25th, 2022

Mumbe’s Orchard & Bee Farm, LLC. ( Mumbe’s) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Mumbe’s Orchard & Bee Farm, LLC. of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Mumbe’s Orchard & Bee Farm, LLC. decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Mumbe’s Orchard & Bee Farm, LLC., and it governs any and all data collection and usage by us. Through the use of www.mumbesorchardbeefarm.com, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Mumbe’s Orchard & Bee Farm, LLC. does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following
1. What personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

In addition, Mumbe’s Orchard & Bee Farm, LLC. may have the occasion to collect non-personal anonymous demographic information as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service. Mumbe’s Orchard & Bee Farm, LLC. may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your  consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

Mumbe’s Orchard & Bee Farm, LLC. does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. Mumbe’s Orchard & Bee Farm, LLC. may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.mumbesorchardbeefarm.com. Mumbe’s Orchard & Bee Farm, LLC. may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. Mumbe’s Orchard & Bee Farm, LLC. uses various third-party social media features including but not limited to Facebook and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Mumbe’s Orchard & Bee Farm, LLC.’s control.

Disclosure of Information

Mumbe’s Orchard & Bee Farm, LLC. may not use or disclose the information provided by you except under the following
circumstances:

Non-Marketing Purposes

Mumbe’s Orchard & Bee Farm, LLC. greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Mumbe’s Orchard & Bee Farm, LLC. products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13

Mumbe’s Orchard & Bee Farm, LLC.’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to info@mumbesorchardbeefarm.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Mumbe’s Orchard & Bee Farm, LLC. will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. Mumbe’s Orchard & Bee Farm, LLC. does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Security

Mumbe’s Orchard & Bee Farm, LLC. takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: info@mumbesorchardbeefarm.com
Telephone Number: 765-480-5175
Mailing Address:
Mumbe’s Orchard & Bee Farm, LLC.
9590 E 281st St
Atlanta, Indiana
46031